Frequently asked questions

Have a question that wasn’t answered here? Contact us via email at info@sanjuanfoodtours.com or call us at (787) 964-2447.

Minimum to run a tour2018-04-16T16:52:00+00:00

The minimum to run our Old San Juan Food Tour and the Rum Runners Cocktail Tour is 2. If we have not met the 2 person minimum guests will be advised and refunded or given the chance to book on another date.

Time Zone Differences in Puerto Rico2016-12-21T01:44:48+00:00

Please be sure to check the LOCAL TIME in Puerto Rico. Puerto Rico observes Atlantic Standard Time and does NOT use Daylight Savings Time.

Flavors of San Juan is NOT responsible if you are late to a tour because you are unaware of the local time zone.

Can I shop during the tour?2016-12-21T01:44:36+00:00

We ask for the sake of staying on our food-tasting schedule that guests do NOT shop on tour but we do provide some suggestions of great shops to return to after the tour.

Are cameras allowed on tour?2016-12-21T01:44:20+00:00

Yes, and we encourage photos on this fun, picturesque tour. However, video cameras or tape recorders are not permitted.

Tips to make your cultural food tour more pleasant2016-12-21T01:44:09+00:00

Wear proper shoes for walking about 2.5 miles over uneven streets/sidewalks, steep grades and pavement. Protect your skin from the strong Caribbean sun by wearing sun block and/or a hat. Wear lightweight, light-colored cotton clothes to avoid overheating. Please give advance notice of diet restrictions (allergies, vegetarians, etc.)

Does the tour include visiting a fort?2016-12-21T01:43:58+00:00

No, we do not enter the historic forts but should you choose to visit them, El Morro and San Cristóbal have their own tours and guides. Check out this website for details: http://www.nps.gov/saju/index.htm

Are bathrooms available during the tour?2016-12-21T01:43:45+00:00

Yes, bathrooms are available throughout the tours.

Is there parking near the tour meeting point?2016-12-21T01:43:31+00:00

Yes! If you are coming to Old San Juan here are parking locations: Street parking throughout all of Old San Juan is free and unmetered.

If you come directly into Old San Juan from the northern section (with the ocean on your right) go straight into the city on San Francisco street and up a few blocks is a blue building that says “parking” and you can valet your car there and the Old San Juan Food Tour meeting location is just a few blocks down.

Southern section: 1) “La Puntilla” parking by Paseo de la Princesa and Tourism Company 2) “Dona Fela” parking on Recinto Sur street 3) “Covadonga” parking by the bus station in the southeast NORTH in Old San Juan Once you go up Norzagary Street with San Cristobol fort on your right and the ocean on the right, continue until you see to your left a large open plaza with water fountains and in the distance at your right Fort El Morro. Take a left at the end of the plaza and you will see the entrance to your left for underground parking.

How do I get to Old San Juan?2016-12-21T01:43:16+00:00

Getting around is easy! There is an extensive bus service, supplied by the Metropolitan Bus Authority and the Metro bus system.

If starting out in Condado or Ocean Park, take Metro bus C53 or B21 into Old San Juan. The central bus station is in the Covadonga Parking Lot in Old San Juan. Taxi cabs can be picked up at the airport, tourist areas such as Isla Verde, Condado and Old San Juan very easily. They charge between $10 and $15 depending on destination.

Call the Puerto Rico Tourism Company at 1-800-866-7827. If you plan on exploring the Island, renting a car is probably your best option, as scheduled bus service between cities is unavailable. If you rent a car outside the airport you will avoid paying a 10% airport tax

Do the tours start and end at the same place?2016-12-21T01:42:58+00:00

The Old San Juan Food Tour does NOT end in the same location as the starting point, but it is around the corner and we can provide assistance if necessary after the tour to get you to wherever you need to go.

*NOTE* the end and beginning of the Old San Juan Food Tour is only a few blocks away from the cruise ship docks.

Where do tours start / meet?2016-12-21T01:42:45+00:00

Upon booking you will receive detailed information via e-mail about the starting location. If you are unsure, you may always call “the number on your e-ticket” and we will help you locate your guide.

Can I book a Private / Group Tour?2016-12-21T01:42:30+00:00

Yes! Private tours are perfect for birthdays, bachelorette/bachelor parties, family trips, team building, ice breakers, honeymooners, corporate adventures and more! Private tours are based on availability. Please see our Private Tour Page and send us a request.

In what language are the tours?2016-12-21T01:42:11+00:00

Our tours are primarily conducted in English but can be conducted in Spanish during a private tour upon request. Please email us at info@flavorsofsanjuan.com

Guest behavior2016-12-21T01:41:57+00:00

Guests are expected to be respectful of others on the tour and of the tour guide. Obnoxious inebriation and/or inappropriate conduct will NOT be tolerated and if a guest continues to act in a disorderly, offensive way they will be asked to leave the tour and will NOT receive a refund.

How difficult is the walking / How fit should I be?2017-06-25T04:29:55+00:00

Our food tours are between 2 and 3 hours in length feature a number of tasting locations and are a mix of relaxed seating at partner restaurants and tastings that are shorter and faster paced which have no designated seating for each guest. This allows us to cover a handful of restaurants in 3 hours, plus historical and cultural areas of interest in the Old City. Guests should also be comfortable walking about 2.5 miles (10,000 steps) over cobble stoned streets, walking a flight of stairs and strolling up/down hills.

Would I see as much of Old San Juan if I go on my own?2016-12-21T01:41:27+00:00

The charm and beauty of this city is accessible to all, but only by traveling with an entertaining, knowledgeable tour guide will you thoroughly experience the culturally rich and historically-drenched area that is Old San Juan. Plus, on top of learning the story behind the narrow, blue-stone cobbled streets and key monuments and their significance, you will savor a variety of interesting, taste-bud pleasing local beverage and cuisine.

How many people will be on tour with me2018-04-16T16:49:54+00:00

As an intimate, personalized boutique tour we have anywhere between 2 and 18 people on our Old San Juan Food Tour. (although the average tour is 6-10 guests per guide)

We will host as few as 2 people up to 12 guests on the Rum Tasting.

If you prefer an intimate experience for your group or private party, please visit our “private/group tour” page or email info@flavorsofsanjuan.com and we’d be happy to serve you.

Wheelchair accessible?2016-12-21T01:50:03+00:00

Our Old San Juan Food tour unfortunately does not allow easy access for wheelchairs due to the uneven, hilly sidewalks and streets throughout San Juan Puerto Rico (and lack of enough wheelchair ramps). Feel free to e-mail us (info@flavorsofsanjuan.com) and we can provide some ideas for an authentic Puerto Rican meal for lunch or dinner in Old San Juan.

Can a child/teen/eldery guest participate?2016-12-21T01:53:01+00:00

SENIOR GUESTS: We invite the whole family to experience our cuisine-centered tour experiences. However guests should note that our Old San Juan Food Tours are 3 hours in length and feature a lot of standing and walking.

Our walking food tour tasting locations are a mixture of relaxed seating at partner restaurants and tastings that are shorter and faster paced which have no designated seating for each guest. This allows us to cover 5 restaurants in 3 hours, plus historical and cultural areas of interest in the Old City. Guests should also be comfortable walking about 2.5 miles (10,000 steps) over cobble stoned streets, walking a flight of stairs and strolling up/down hills.

CHILDREN: We offer tickets at a special lowered price for children (children 9 and under are considered children but they receive adult portions. Kids 2 and under free but no food provided)

Families are welcomed on the tour, but please keep in mind some children have a limited attention span and may not enjoy the historical and cultural aspects that are a part of our tour offerings (especially the standing/walking involved across the 3 hour tour), but we ultimately leave it up to the parents to decide if our tours are right for them.

Vegetarians, Allergies and Non-Alcoholic Drinks2016-12-21T01:40:23+00:00

Guests who are vegans, vegetarians, gluten-free, or have other dietary restrictions, as well as non-alcoholic drinkers, can be accommodated on all our foodie offerings with advanced notice.

We actually are wonderful at accommodating dietary restrictions but must know IN ADVANCE so we can prepare adequately for those needs. In most cases guests will still experience LOCAL cuisine on the tour that fits in with their dietary needs. (NOTE: the tour price will remain the same, even if non-alcoholic versions are provided. For instance a pina colada with rum simply can have the rum not added so it’s still a local experience).

Should I eat anything before the tour/class?2016-12-21T01:40:10+00:00

Didn’t your mom warn you about spoiling your appetite? We don’t recommend eating anything immediately before your tour, as food and drink on the tour is enough for most to feel full afterward. However, keep in mind this is NOT a buffet tour meant to stuff you to your eyeballs. This foodie tour adventure features local cuisine and drink, but also architectural, historical and cultural information in between restaurant stops. Our goal is to feed your mind as well as your belly.

How much food/drink is served on the tours?2016-12-21T01:39:55+00:00

Our Old San Juan Food Tour provides samples of food and drink, enough for most people to feel comfortably full afterward.

*Participants must be 18 years or older to drink alcohol in Puerto Rico.

What type of cuisine can I expect on the tours?2016-12-21T01:52:25+00:00

You didn’t come to Puerto Rico to try a cheeseburger! You will experience and learn about cuisine native to the island (Puerto Rican food and Spanish-influenced food) as well as the cuisine from restaurants unique to Old San Juan and other tasting areas we conduct tours. Please note: enough food/drink is served so that most people feel pleasantly satiated at the end of their foodie experience.

Do we just walk around and sample food?2016-12-21T01:39:08+00:00

Our food and culture tours are so much more than that. Our tours center around areas that have wonderful, rich history and architecture. Visitors learn the history of Puerto Rico and the many influences that shaped our culture, as well as artistic and architectural information unique about the area. The tour is fully narrated by your guide who will discuss history, culture, architecture, entertaining tidbits, and “off the eaten track” locations.

Do you operate tours in the rain?2016-12-21T01:38:54+00:00

Yes. The tours are held rain or shine. You should dress appropriately for the day’s weather conditions and bring an umbrella if necessary. Luckily the showers in the Caribbean are usually brief and light.

In the rare event that WE cancel the tour due to weather, you will be able to reschedule to another time/date, receive credit for a future event in the form of a transferable/never expiring gift card or a full refund.

What is included in my food experience?2017-07-21T22:46:37+00:00

All Flavors of San Juan Food & Culture Tours provide guests with enough food so that most people will feel pleasantly full afterwards. We would like to point out at this stage if the buffet line is more your style, you might want to opt out of our tour.

In addition to food and drink, our foodie experiences also provide historical, cultural and architectural information about the areas we visit in between tasting locations.

Is there a waiting list if tour is sold out?2016-12-21T01:38:25+00:00

If a tour is sold out on a date you want please contact us HERE and let us know how many are in your party and which date you are interested in. Sometimes we add another tour on the same day given enough demand so it doesn’t hurt to ask! Call (787) 964-2447 or write us at info@flavorsofsanjuan.com

Is advance ticket purchase required? Can I pay cash?2016-12-21T01:38:03+00:00

Yes, advance ticket purchase is required since most tours sell out in advance and space is limited. Tours can be booked online with a Visa, Mastercard or AMEX or by calling EzTix at (787) 964-2447. Cash is not accepted.

Are refunds and ticket reschedules available?2016-12-21T01:49:48+00:00

Once purchased, ticket reschedules are allowed (free of charge) only based on availability and with at least 48 hours notice (except in special cases such as a tropical storm or hurricane, where we’ll try to accommodate guests).

Our tours offer limited space per guide to maintain their boutique feel and often sell out. There will be no reschedules or partial credit given for late arrivals, no shows or partial attendance. In lieu of refunds, Flavors offers transferable gift cards you can use in future tours, give to friends or even sell (they have no expiration date).

Please note we operate rain or shine so tours will NOT be cancelled simply because it is raining. In the event of a dangerous flash flood, tropical storm or hurricane if Flavors of San Juan cancels a tour we will offer guests to reschedule, a gift certificate or a full refund.

Tours depart promptly and it is the guest’s responsibility to show up at the right location on time. Flavors of San Juan reserves the right to cancel, change or substitute any service without prior notice.

CRUISE SHIP DELAYS/PORT CANCELLATIONS and AIRLINE CANCELLATIONS/DELAYS: please contact your travel insurance provider because in many instances you can receive compensation. If you are delayed for a tour due to delays please call the number on your “e-ticket” and a Flavors manager can easily direct you by foot to the next tasting location so you don’t lose the entire tour.