Once purchased, ticket reschedules are allowed (free of charge) only based on availability and with at least 48 hours notice (except in special cases such as a tropical storm or hurricane, where we’ll try to accommodate guests).
Our tours offer limited space per guide to maintain their boutique feel and often sell out. There will be no reschedules or partial credit given for late arrivals, no shows or partial attendance. In lieu of refunds, Flavors offers transferable gift cards you can use in future tours, give to friends or even sell (they have no expiration date).
Please note we operate rain or shine so tours will NOT be cancelled simply because it is raining. In the event of a dangerous flash flood, tropical storm or hurricane if Flavors of San Juan cancels a tour we will offer guests to reschedule, a gift certificate or a full refund.
Tours depart promptly and it is the guest’s responsibility to show up at the right location on time. Flavors of San Juan reserves the right to cancel, change or substitute any service without prior notice.
CRUISE SHIP DELAYS/PORT CANCELLATIONS and AIRLINE CANCELLATIONS/DELAYS: please contact your travel insurance provider because in many instances you can receive compensation. If you are delayed for a tour due to delays please call the number on your “e-ticket” and a Flavors manager can easily direct you by foot to the next tasting location so you don’t lose the entire tour.